HELP / FAQS

Our products are developed by a team of PhD scientists - cosmetic chemists, pharmacists and microbiologists - based on the Gold Coast, Australia.

Kioni takes its name from the Greek island of Ikaria, one of the world's recognised Blue Zones, known not for indulgence but for a way of life built on balance, simplicity and consistency. We borrow that philosophy, not the postcard.

For anyone with easily triggered or reactive-feeling skin who's tired of being told to do more, and wants a calmer, more consistent approach.

Yes! Our shipping materials (mailer bags, boxes, hex wrap and tape) are recyclable or compostable, and we've deliberately minimised excess packaging throughout. Our product bottles are made from recyclable plastics. We recommend checking your local council guidelines, as acceptance varies by area and component (e.g. pumps).

Two products: the Hydrate & Balance Multi-Biotic Cleanser and the Barrier Protect All-In-One Serum-Moisturiser.

Yes. All Kioni Skin products are vegan and cruelty-free.

Yes! Fragrance-free and colour-free, formulated to minimise unnecessary triggers for reactive skin.

Our products don't contain Vitamin A (retinoids), so based on ingredient formulation they're suitable for use during pregnancy and breastfeeding. As with any skincare during pregnancy or breastfeeding, we recommend checking with your doctor or midwife before introducing something new.

Yes. Every Kioni product is developed with our Australian formulation partners and undergoes testing before release, including stability screening and third-party microbiological testing to help ensure product quality and safety.

We believe in being transparent about what our testing means. While our formulas contain ingredients supported by scientific and clinical research, we don't describe our finished products as "clinically tested" unless the finished formula itself has undergone that specific testing.

Yes. We recommend a patch test before first use, particularly if you have sensitive or reactive skin.

Orders are processed within 1–2 business days (excluding weekends and holidays) before dispatch. You'll get an email once your order ships.

• Standard Shipping: 2–5 business days after dispatch. Free on orders over $120; $9.95 flat rate under $120.
• Express Shipping: 1–3 business days after dispatch, $14.95.

We ship domestically via Australia Post.

Not currently. We only ship within Australia.

Yes. Once shipped, you'll receive a tracking number by email.

A $9.95 redelivery fee applies if your order is returned to us because of an incorrect address at checkout, or because it wasn't collected from the post office/depot.

Please contact the shipping carrier directly to file a claim, and keep all packaging and the damaged item until the claim is resolved. Kioni Skin isn't liable for products damaged or lost in transit.

If you're not completely satisfied with your purchase, contact us within 30 days of your purchase date at hello@kioniskin.com and we'll help resolve it. This policy allows one return per customer.

Email hello@kioniskin.com with a photo or video, a description of the issue, and your order number. This is treated as an exception to the one-return limit and needs our approval before you send anything back.

Email hello@kioniskin.com with your refund request, a photo, a description of the issue, and your order number. Once approved, place the product back in the original mailer box with a note showing your order number and reason for return, and post to: Kioni Skin Returns, 4 Ilminster Crescent, Mudgeeraba, QLD 4213, Australia. Please seal any leaking products in a bag before shipping.

Return shipping is the customer's responsibility. We recommend Registered Post with insurance, as you're responsible for the item until it reaches us safely.

Please allow up to 2 weeks for your refund to be credited to your original payment method. Original shipping charges are non-refundable.

Gift cards, sale items, sample-sized products and accessories aren't eligible for refund, unless they're faulty under Australian Consumer Law.

Where a refund is required under Australian Consumer Law, you can choose between an exchange, credit note, or refund to your original payment method. We may decline this if the issue is the result of misuse, damage or neglect rather than a fault.