Refund policy

Our customers are our highest priority, so if you are not completely satisfied with your purchase within 30 days of the purchase date, please reach out to us at hello@kioniskin.com so we can help to resolve any issues that you may have.

This refund policy is limited to one return per customer. An exception may be made for a reported adverse reaction, which requires photo evidence emailed to hello@kioniskin.com and approval from us before the item is returned.

If the products should cause an adverse reaction, irritation, or you would like a refund, please do the following:

• Email us at hello@kioniskin.com letting us know you would like a refund, together with a photo/video, a detailed description of the issue, and your order number.
• Put the products in the mailer box you received it in, with a note indicating your order number and the reason for return, and mail to:

Kioni Skin Returns, 4 Ilminster Crescent Mudgeeraba, Australia, QLD 4213

• Please ensure any leaky products are placed in sealed bags so they don't leak in transit.
• Return shipping costs are the customer's responsibility.
• We recommend that you return the product via Registered Post and insure your shipment, as you assume any risk of loss, theft, or damaged goods whilst in transit.
• Please allow up to 2 weeks for refunds to be credited to your original form of payment.
• Please note that original shipping charges will not be refunded.

Exceptions / non-returnable items

We do not accept returns on gift cards.

Refunds will also not be offered on sale items, sample-sized products, or accessories, unless they are deemed faulty under Australian Consumer Law.

If a refund is deemed appropriate under Australian Consumer Law or any other applicable law, we will accept returns and provide you with an exchange, credit note, or refund (at your election), using your original payment method. However, we reserve the right not to offer a credit note, exchange, or refund where the goods have become of unacceptable quality as a result of your misuse, damage, or neglect.

Contact Us

If you have any questions about this Policy, please contact us at: Email: hello@kioniskin.com